1. Our Approach
Productive IT delivers technology, digital, creative and partnership services under project quotes, monthly retainers or milestone agreements accepted in writing before work begins. Because discovery, planning and production start immediately once a project is approved, fees are generally not refundable once work has commenced. Where a refund or credit applies, this policy explains how it works.
2. Before Engagement
Requirement discussions, proposals and scoping are free of charge. No fee is due until you approve a written proposal or statement of work.
3. Project Fees
Projects are typically billed as an advance (commonly 30–50%) with balance on delivery milestones. The advance becomes non-refundable once discovery or production work has started. If you cancel before work begins, the advance is refunded in full within 15 business days. If you cancel mid-project, fees for completed milestones and work-in-progress remain payable, and any prepaid amount for unstarted work is credited or refunded at Productive IT's discretion.
4. Monthly Retainers
Retainers (for example, digital marketing, IT support or creative retainers) are billed in advance for each month and are non-refundable for the current month, since capacity is reserved for you. Retainers can be discontinued with written notice before the next billing cycle; future prepaid months, if any, are refunded within 15 business days.
5. Deliverables and Rework
If a delivered item materially fails the agreed specification, tell us in writing within 7 days of delivery. We will correct it at no cost. Where the gap cannot be corrected, the affected milestone fee will be refunded or credited. This does not apply to changes in requirement made after approval of the original brief.
6. Third-Party Costs
Amounts paid to third parties on your behalf: such as advertising spend, domain/Hosting fees, stock licences, printing or event costs: are pass-through amounts and can be refunded only to the extent the third party refunds them. Advertising spend already consumed is not refundable.
7. Cancellation by Productive IT
If Productive IT cancels a project before the agreed scope is delivered, you receive a full refund of fees for undelivered work, without prejudice to milestones already completed and invoiced.
8. How Refunds Are Processed
Approved refunds are returned through the original payment method within 15 business days of approval. Bank processing may add a few days. Applicable taxes (such as GST) follow the invoice and law.
9. Product OS Waitlist
Joining a Product OS waitlist (ERP OS, BrandGrowth OS, Personal Ops Engine) is free and carries no payment. If a paid early-access fee is ever introduced, its refund terms will be stated clearly at the point of payment.
10. Questions
For refund questions, contact us at:
Productive IT
Email: info@productiveit.in
Phone: +91 74047 54700