Understand Our Refund Policy at Productive IT
At Productive IT, we are committed to providing structured execution and reliable technology systems. This policy outlines our standards for service cancellations and refund eligibility to ensure a transparent partnership with our clients in India and across international markets.
We encourage all clients to review these terms carefully before initiating a project with us. Our goal is to maintain excellence in delivery while managing resources and schedules effectively for all our partners.
Scope of This Policy
This Refund & Cancellation Policy applies specifically to all technology, digital, creative, and brand partnership services provided by Productive IT. It outlines the specific conditions under which clients may cancel their engagement with us and the circumstances defining eligibility for refunds or service credits. By engaging our services, you acknowledge that you have read, understood, and agreed to these terms.
Nature of Our Services
Productive IT provides professional services across technology, digital solutions, and brand partnerships. Our services involve significant planning, time allocation, and resource mobilization. Once a service is initiated or resources are assigned to a client project, costs are incurred by the company that cannot be fully recovered in the event of cancellation.
Payment Terms
Service fees are structured based on the specific project scope or ongoing management requirements. All payments to Productive IT are subject to the following terms:
- Payment milestones are clearly defined in the Service Agreement or Proforma Invoice.
- Advance payments (deposits) are required to initiate project discovery, planning, or resource allocation.
- For ongoing services (e.g., IT support or social media management), monthly retainers are payable upfront and are strictly non-refundable once the service period begins.
- Deliverables or service access may be paused if invoices remain unpaid past the due date.
Cancellation by Client
- Clients may request cancellation of ongoing services or subscriptions by providing a formal written notice at least 30 days in advance via email.
- For fixed-scope projects (e.g., website development), cancellation requested after the project has moved into the design or development phase will result in the forfeiture of the advance deposit.
- Clients are responsible for all costs incurred and work completed up to the effective date of cancellation.
- Access to any managed systems or active environments will be terminated at the end of the notice period unless otherwise agreed upon.
Cancellation or Suspension by Productive IT
Productive IT reserves the right to suspend or terminate services under specific conditions to maintain security and operational integrity. In case of termination due to client breach, previously paid fees for completed work or active resource allocation remain non-refundable.
- Non-payment of undisputed invoices within the grace period.
- Violation of our Terms of Service or Acceptable Use Policy.
- Engagement in illegal activities or providing fraudulent information.
- Significant client delays (over 30 days) that prevent project progression.
- Unprofessional conduct or harassment toward our staff.
Refund Eligibility
Eligibility for a refund does not guarantee a 100% return of the paid amount, as adjustments for resources already deployed will apply.
Refunds are only considered under specific conditions and are subject to the following eligibility criteria:
- Non-Delivery of Service: If Productive IT fails to initiate or deliver the agreed-upon primary service within the specified timeframe due to internal technical failures or resource unavailability.
- Service Deficiency: If the delivered service significantly deviates from the finalized and approved Scope of Work (SOW) and the issue cannot be rectified by our team within 15 working days of reporting.
- Duplicate Payment: In cases of unintended duplicate transactions confirmed by our finance department and bank statement.
- Cancellation by Productive IT: If we terminate the service for reasons other than a breach of contract by the client.
Non-Refundable Services and Costs
The following costs are strictly non-refundable once they have been incurred by Productive IT on behalf of the client:
- Third-party costs, including but not limited to: celebrity appearance or endorsement fees, sports partnership association fees, venue bookings, production costs, hardware purchases, software licenses, domain registrations, or hosting fees.
- Any payments made to vendors, influencers, or sub-contractors that are non-recoverable.
- Service fees for work that has already been completed and approved by the client at any stage of the project.
- Setup fees, discovery session fees, and audit report fees once the service is initiated.
- Government taxes, duties, or bank transaction fees incurred during the payment or refund process.
Partial Refunds, Service Credits and Adjustments
In certain circumstances where a full refund is not applicable, Productive IT may, at its sole discretion, offer a partial refund, service credit, or adjustment to future billing. This typically applies in situations where a portion of the service has been delivered successfully, but subsequent project requirements or client circumstances have changed.
Service credits issued by Productive IT are non-transferable, have no cash value, and must be utilized within six (6) months of the date of issuance. Any credit not used within this period will expire and be forfeited. Adjustments for international clients will be calculated based on the net amount received after deduction of currency conversion fees and international banking charges.
Refund Request Process
Step 01: Submission
All refund requests must be submitted in writing via email to info@productiveit.in from the registered email address associated with the service contract.
Step 02: Information Required
Requests must include the Project ID, Invoice Number, detailed reason for the refund, and any supporting documentation or evidence for the claim.
Step 03: Review Period
Productive IT will review the request within 10-15 business days. We may contact the client for further clarification or to discuss a resolution.
Step 04: Approval & Payment
Approved refunds will be processed via the original payment method or bank transfer within 20 business days of approval. Any banking or transaction fees will be deducted from the final refund amount.
Refund Processing Time
If a refund request is approved in writing by Productive IT, the refund will generally be initiated to the original payment method wherever reasonably possible. Refund processing timelines may vary depending on the payment method, bank, payment gateway, card network, international transfer process, compliance checks, and payment provider rules.
Productive IT will aim to initiate approved refunds within 7–15 working days from the date of written refund approval. The actual time taken for the refunded amount to reflect in the client’s account may vary depending on the client’s bank, payment provider, card issuer, payment gateway, or international transfer process.
For international payments, additional time may be required due to currency conversion, foreign exchange processing, cross-border banking checks, intermediary bank timelines, international transfer charges, and local banking rules in the client’s country.
Refund amounts may be subject to deduction of applicable payment gateway charges, bank charges, foreign exchange charges, administrative costs, taxes, government charges, third-party costs, or any other non-refundable costs already incurred by Productive IT.
Productive IT is not responsible for delays caused by banks, payment gateways, card networks, payment processors, international transfer systems, third-party service providers, or incorrect payment details provided by the client.
Refund approval does not mean instant credit to the client account. Once Productive IT initiates an approved refund, the final credit timeline depends on the relevant bank, gateway, payment provider, or transfer system.
Third-Party Services and External Costs
Services provided by Productive IT often involve the procurement of resources from third-party experts, vendors, or platforms. These external costs are separate from our professional service fees and are governed by the specific refund and cancellation terms of the respective third-party provider.
- Technical integrations and API subscriptions.
- Licensed software, themes, or plugin acquisitions.
- Third-party audits, legal clearances, or specialized consultant fees.
- Infrastructure costs related to cloud hosting or server environments.
Brand Partnership, Celebrity, Sports and Influencer Services
Services involving brand partnerships, celebrity endorsements, sports association, or influencer collaborations involve substantial non-recoverable commitments and third-party bookings. All fees associated with securing talent, venue bookings, production logistics, or partnership association rights are strictly non-refundable once the agreement is signed or the booking is initiated. Productive IT acts as an intermediary or executor for these services, and any payments disbursed to third-party entities, talent agencies, or influencers cannot be recalled or refunded in the event of project cancellation by the client.
Digital Marketing and Advertising Spend
Any and all budget allocated for digital marketing and advertising spend—including but not limited to payments made to third-party platforms such as Meta (Facebook/Instagram), Google Ads, LinkedIn, X, or TikTok—is handled directly by the client or passed through Productive IT for immediate disbursement to these platforms. Consequently, all media spend paid to third-party platforms is strictly non-refundable and non-recoverable under any circumstances once the campaign has been initiated or the funds have been transmitted to the service provider.
Project Delays Caused by Client
The timeline of any project is contingent upon the timely provision of necessary information, feedback, approvals, and assets by the client. Significant client delays (exceeding 30 consecutive days of inactivity) that prevent project progression may result in additional resource holding fees or the expiration of the current service agreement terms. In such cases, Productive IT reserves the right to re-evaluate the project scope and pricing before resuming work. Advance payments associated with projects stalled due to client inactivity for more than 45 days are non-refundable and will be treated as forfeiture of the service slot.
Change of Scope
Any request to alter the finalized and approved project requirements constitutes a Change of Scope. Such changes do not qualify for refunds on services or work steps already performed by Productive IT. Additional fees may apply to accommodate new requirements, which will be invoiced separately and must be cleared before the modified scope is executed.
Chargebacks and Payment Disputes
Productive IT values transparent financial communication. Any chargebacks initiated without prior written communication or attempt at resolution with our finance team will be treated as a direct breach of contract. Such actions will result in the immediate and permanent suspension of all active services, technical support, and project access. We reserve the right to report fraudulent dispute activities to relevant credit bureaus and financial authorities. Clients are encouraged to reach out to info@productiveit.in to resolve any billing discrepancies before contacting their bank.
International Clients
Productive IT provides services to clients worldwide. For international engagements, all billing and refunds are processed in the currency specified in the Service Agreement or Invoice. Please be advised that in the event of an approved refund, any currency conversion fees, exchange rate fluctuations, and international banking charges (Taxes/VAT/GST) incurred during the original transaction or the refund processing will be deducted from the final amount disbursed to the client. The net refund amount will be based on the actual amount received by Productive IT in its local bank account at the time of payment.
Force Majeure
Productive IT shall not be held liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the service agreement that is caused by a Force Majeure Event. Such events include, but are not limited to, acts of God (storms, floods, earthquakes), acts of war, terrorism, civil unrest, labor strikes or disputes, pandemics, epidemics, natural disasters, or any industrial action or governmental regulation beyond our reasonable control.
Governing Law and Jurisdiction
This Refund & Cancellation Policy and all legal relationships between you and Productive IT shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
Policy Updates
Productive IT may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on this page with the latest revision date. Continued use of our services after updates means you accept the revised policy.
Clients are encouraged to review this policy periodically, especially before making payments, approving proposals, starting new projects, or requesting cancellation or refund support.
Contact Information
For refund, cancellation, payment, invoice, or service-related questions, contact Productive IT using the details below.
Business Name: Productive IT
Email: info@productiveit.in
Phone: +91-9817303991
Location: India
Last Updated: May 2026
This policy is intended to explain Productive IT’s refund and cancellation practices for service-based engagements. It should be read together with applicable proposals, invoices, agreements, statements of work, and written communications.